Terms of service


This document governs the terms and conditions of use of this website and the agreement between us (LIGHTNING BOLT / Seller / us / our) and You (user). These Terms enshrine the rights and obligations of all users and LIGHTNING BOLT regarding the goods / services made available on this website or on any other website for which there is a link. (LIGHTNING BOLT Services).

Before you press the "CONFIRM ORDER" button at the end of the ordering operation, you should carefully read these Terms. If you do not agree to these Terms, in its entirety, you must refrain from placing any order.

These Terms are subject to change, so please read them before placing any order. If you have any questions about these Terms, please contact us using our website via our electronic form. LIGHTNINGBOLT EUROPE, SA, which operates under the brand name LIGHTNING BOLT is a Portuguese limited company, registered in the Commercial Register of Braga on the number 508047889, with the share capital of 400.000,00 €, taxpayer number 508047889, with registered office at Rua Comendador Manuel Gonçalves, 25 - 4770-583 S. Cosme do Vale - VN Famalicão, Portugal.


These Terms are the only conditions applicable to the use of this website and prevail over any other conditions, except in case of express agreement of the Seller, previously given in writing. These Terms are important to both parties as they are intended to protect the rights of the user as a customer as well as our rights as Seller and are designed to establish a legally valid agreement between the parties.

By placing an order, you confirm that you have read these Terms, which you accept without any reservation.

You agree that:

  • You may only use this website to make inquiries or orders that are legitimate.
  • You will not place orders that are speculative, false or fraudulent. If we have reasonable grounds to believe that a particular order is of such a nature, we reserve the right to cancel it and to inform the competent authorities.
  • You will be required to provide a correct and complete e-mail address, postal address, or other contact information, and agree that Seller may contact you using such data if you deem it necessary.
  • If you do not provide Seller with all the information it deems necessary, it may not be possible to complete your order and / or guarantee a quality service.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts


The information contained in these Terms is not a proposal for sale but a mere invitation to negotiate. No contract relating to the foregoing products will be established between Seller and User without the order being accepted by the Seller (regardless of whether or not a charge has been made to the User's account). If the order is not accepted once a charge has been made to the user's account, the amount will be refunded in full.

To place an order, you must follow the online purchase process and activate the "CONFIRM ORDER" button. You will then receive an email confirming that your order has been received by Seller (the "Order Confirmation").

Notwithstanding the provisions of clause 9 "PRICE AND PAYMENT", please note that this does not mean that your order has been accepted. The order is only a proposal to purchase one or more of our products.

Any order is subject to the respective acceptance by the Seller, which will always be confirmed by sending an email notifying the sending of the product (s) - Confirmation of Shipping.

The contract of sale between Seller and user (Contract) will only be formalized with the communication of the Confirmation of Shipment. The Agreement will only concern the products mentioned in the invoice that will accompany the Shipment.


Lightning Bolt seeks to display as accurately as possible the colors of the products displayed on this website. However, because the colors you see will depend on your monitor, we can not guarantee that your monitor's display will be accurate.


Information on this website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct errors, inaccuracies or omissions and change and update information at any time without prior notice (including after submitting your request). Please note that such errors, inaccuracies or omissions may relate to the product description, price, and availability. We apologize for any inconvenience this may cause. If you are not completely satisfied with your purchase, you can return it under the conditions in force. See the Return Policy (Returns and Refunds).


In the event that a product is listed incorrectly due to typographical error or system error, Lightning Bolt will have the right to refuse or cancel any orders placed for incorrectly listed products.


LIGHTNING BOLT sends orders to all countries on the delivery deadline informed on the SHIPMENTS tab. If you find it difficult to select your country by choosing the carrier, please contact us at: customercare@lightning---bolt.com .

The carriers with whom we have protocols make deliveries from Monday to Friday, between 8 and 19 hours, at the address you wish.

Orders received between 9:00 and 17:30 are sent within a maximum of 4 days (after confirmation of payment).

Track my order

When your order is shipped, you will receive a code in your email so that you can locate it on the website of the carrier you have chosen. If you have trouble locating your order, please contact us at customercare@lightning---bolt.com .

Difficulties in delivering

If the carrier is unable to deliver the order, it will retry the next day or contact you to schedule a new delivery.

If after two attempts at contact by the carrier or by Lightning Bolt the delivery can not be delivered, it will be returned to Lightning Bolt and the cost of this return will be charged to the customer, ie the value of the return shipping costs is deducted from the amount of the eventual reimbursement to the client..


Seller shall not be liable to you or any third party for the removal of any product appearing on this website for the alteration or deletion of any materials or contents of this website, or for refusal to complete processing or to accept any order that has been shipped via the "Order Confirmation" procedure.


The user contracting as a consumer may freely resolve the Contract within 14 days from the date of delivery of the products on the spot and to the person chosen by him. In this case the user will be reimbursed for the entire price paid for the products, according to the provisions of the Conditions of Return (see clauses 12 and 13 below).

The right to terminate the Agreement will only occur if the products are returned in the same state in which they were received by the user. This should be returned with all instructions, documents and packaging materials. Any damaged product, which is not in the same condition as it was received by the user, or that has signs of use beyond the mere opening of the respective packaging can be returned, in which case the user will not be entitled to any refund concerning its acquisition.

Take care when handling the product (s) while it is in its possession, and keep the original cartons, instructions, documents and other packaging materials in subsequent return and collection of products.

Further information on the right to terminate the contract and the explanations regarding its exercise are subject to clause 12 of these Terms. This provision shall be without prejudice to any rights deriving from law.


Provided they are available (see clause 4 above), Seller will use its best endeavors to ensure that, except in exceptional circumstances, products contained in a Shipment Confirmation are delivered to the User within the time limit set forth, or within 15 days of the date of the Order Receipt Confirmation.

Possible reasons for the delay include:

  • The customer did not provide a contact number - mandatory field, by imposition of carriers
  • Specialized products;
  • Unforeseen circumstances;
  • Delivery area;
  • Incorrect or incomplete delivery address

If, for any reason, the Seller can not deliver on the scheduled date, the user will have the option to keep the order, by extending the delivery period, or to cancel it against the full refund. The user must take into account that, in any case, the Seller does not deliver on Saturdays or Sundays.

For the purposes of these Terms, a "delivery" is deemed to be made or a product is deemed "delivered" with the signature of the delivery receipt at the agreed upon address.


From the moment of delivery, the risks related to the product supplied will be borne by the user.

The ownership of the products supplied will only be transmitted to the user when the Seller has received full payment of the amounts due for the supply of the product, including delivery expenses, or after delivery, whichever is the later.


Except in case of obvious error, the price of the products will be what is indicated at all times in our website. Although Seller seeks to ensure that all prices shown on the website are correct, errors may occur. If Seller finds that the price of a product contained in an order is wrong, it will inform the user as soon as possible, giving you the possibility to choose between reconfirming the order at the correct price or cancelling it. If it is not possible to contact the user, the order will be cancelled and the user will be reimbursed for the full amount of the order, if already paid.

Seller shall have no obligation to supply any product at an incorrect (if inferior) price, even if a Shipment Confirmation has already been issued, if the error is notorious, unequivocal and should have been identified by the user in reasonable circumstances.

The prices indicated on this website are VAT included (when applicable), but do not contain delivery costs, which will be communicated and added to the final price.

We reserve the right to refuse orders based on their size or value. All prices and quantities available are subject to change at any time, but, except as noted above, this change will not affect orders for which a Shipment Confirmation has already been issued.

When you have finished your orders, all the products that you want to purchase will be inserted into your shopping basket, the next step will be the selection of the delivery method and the payment. For this purpose, you should:

  • Click on "PURCHASE ORDER"
  • Complete or confirm the information related to your contacts, your order, billing address, shipping address, transportation and payment method.
  • Press the "PROCEDURE TO PAY" button
  • Press the "CONFIRM ORDER PAYMENT" button

You can pay with Visa and MasterCard or through a Paypal account. Seller uses PayPal Business Services and Viva Wallet to process payment by credit card. Check out the company websites to learn more about the services: https://www.paypal.com and https://www.vivawallet.com/.

When making the payment the user is confirming that he is the holder of the card or the PayPal account, the authorized amount will be charged at that moment.

Credit cards are subject to verification of validation and authorization by the issuing entities, but if the card issuer does not authorize the payment, Seller will not be liable for any delay or non-delivery and may not enter into the Contract with you.


In accordance with the rules and regulations in force, purchases made through this website are subject to Value Added Tax (VAT).

Sales prices to the public, whether for a natural person or a company, include Value Added Tax (VAT).


In case of lack of conformity of the property with the contract, the user is entitled to have it repaired without any cost, through repair or replacement, to the appropriate reduction of the price or to the termination of the contract, within a maximum period of 30 days.

The user may exercise the rights provided for in the previous paragraph, when the lack of conformity manifests itself within a period of two years from the delivery of the good.


General rule for return

If you wish to return a product purchased in accordance with this document, you must send an email to returns@lightning---bolt.com, expressly requesting the return.

The user must return the product in the same packaging as the first delivery. Whenever possible, the user must accompany the product to be returned from all original cartons, labels, documents and packaging materials. Seller will inspect the returned product. Any product that has been damaged, is not in the same condition as the user received it or that shows signs of use beyond the simple opening of the packaging, does not confer the right to rescind the contract and reimbursement.

Return of defective products

If you understand that the product delivered on delivery is not in accordance with the provisions of the Contract, you should promptly contact Seller via email to returns@lightning---bolt.com, informing you of the condition of the product and its defects.

Seller will inspect the returned product and inform the user of the right to replacement or refund (if applicable) via email within a reasonable time. Seller will, as a rule, refund or replace as soon as possible and in any event within 14 days from the date of confirmation via email that you are entitled to refund or replacement of the defective product. Products returned by the user due to defects, if confirmed, will be refunded for the entire amount paid, including delivery costs and return charges. The refund of any amount paid will always be made via the payment method used in the purchase of the product.


The refund will take place as soon as possible, in average 4 working days after receiving the returned items in our warehouse (in any case, within 14 days from the date of receipt of the items in our warehouse). The refund of any amount will always be made through the same payment method used to purchase the product.

These provisions are without prejudice to any rights of the user, arising directly from the law.


LIGHTNINGBOLT EUROPE, S.A. informs that, in order to enable the consumer to exercise the Right of Resolution, the user must expressly inform this withdrawal request in writing via the email to returns@lightning---bolt.com .

The user has the right of free resolution of this contract within 14 calendar days, without having to indicate any reason. (except in the case of products made according to your specification or customized).

The term for exercising the right of free resolution expires 14 days from the day following the day it acquires or a third party appointed by him, other than the carrier, acquires the physical possession of the goods.

In order to exercise its right of self-determination, LIGHTNINGBOLT EUROPE, SA, by means of the email returns@lightning---bolt.com, must inform us of its decision to terminate this contract by means of an unequivocal letter, mail or fax). You can use the resolution form template, but this is not required.

In order for the period of freedom to be respected to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination.

Effects of free resolution

In the event of termination of this agreement, all payments made, excluding delivery costs, will be refunded without undue delay and in any case no later than 14 days from the date we are informed of your decision termination of this agreement. We make these refunds using the same method of payment you used in the initial transaction, unless otherwise agreed by you; in any case, does not incur any costs as a consequence of such reimbursement.

We may withhold the refund until we have received the returned goods, or until you provide proof of delivery of the goods, whichever occurs first.

You must return or deliver the goods without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiry of the 14 day deadline.

You must bear the direct costs of returning the goods.

It is only responsible for the depreciation of goods resulting from manipulation that goes beyond what is necessary to verify the nature, characteristics and operation of the goods.

The user must return the product in the same packaging as the first delivery. The user must accompany the product to be returned from all original cartons, labels and packaging materials. Seller will inspect the returned product. Any product that has been damaged, is not in the same condition as the user received it or that shows signs of use beyond the simple opening of the packaging, does not confer the right to rescind the contract and reimbursement.

All items are possible to exchange or return, except for the following items: Jewels, Masks, Boxers, Sunglasses, Wallets, Books and Surfboards.

This is due to hygiene reasons, the fragility of certain articles, or because they are customized items.



Seller respects your privacy. Any and all information collected on the website will be kept confidential and will not be sold, supplied or reused by third parties without your authorization. Any information that is provided to us will be treated with care and used solely for the purpose of executing your order and will improve your experience on our website. - See complete Privacy Policy.


You acknowledge and agree that all intellectual property rights relating to any and all material and content that forms part of this website remain at all times in the ownership of the Seller or its licensors. You are permitted to use such material only to the extent expressly authorized by Seller or its licensors. This does not prevent you from using this website to obtain a copy of an order or the terms of the Agreement.


The applicable law requires that some of the information or communications that the Seller sends to users assumes the written form. By using this website, the user accepts that the communication between him and the Vendor is mainly electronic. Seller will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you accept this means of communication by electronic means and acknowledge that any contracts, notices, information and other communications that the Seller transmits to you by electronic means satisfy the legal requirement that such communications be made in writing. This provision is without prejudice to any rights of the user arising directly from the law.


All communications from the user to the Seller must be sent through the email addresses referred to in this document. Without prejudice to clause 16, Seller may communicate with the user either by email or by mail to the address in the order.

To prove that a communication has been sent, if it is a postal mail, it is sufficient to prove that the respective letter was addressed correctly, sealed and delivered in the mail and, in the case of sending by email, that the same email was sent to the address specified by the user.


The Agreement between Seller and you binds the parties and their successors and assigns.

You may not transfer, assign or encumber your contractual position, or otherwise dispose of the Contract or any rights or obligations arising therefrom, without the prior written consent of Seller.

Seller may transfer, assign or encumber its contractual position, sub-contract or otherwise dispose of the Contract or any rights or obligations arising therefrom at any time during its term. Nevertheless, no transfer, assignment or encumbrance of such position, or act of contract provision, may have the effect of limiting the legal rights of the user as a consumer or reduce or limit in any way any guarantee provided by the Seller to the user of express or implied.


Seller shall not be liable for non-performance, or delay in performance, of any obligation under the Contract that is due to an event beyond its reasonable control ("Force Majeure Event").

A Force Majeure Event comprises any event, act or omission beyond Seller's reasonable control and includes, in particular (but not exclusively) the following:

  • Strikes, lock-outs and other work
  • Civil strife, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat of war preparations.
  • Fire, explosion, storm, flood, earthquake, sinking, epidemic or other natural disaster.
  • Impossibility of using rail, sea, air, road or other public or private transport means.
  • Impossibility of using public or private telecommunications networks.
  • Laws, decrees, regulations or restrictions of the Government.
  • Any strikes, interruptions or accidents affecting relevant postal or transport services.

Seller's performance obligation under any Contract shall be suspended for the duration of a Force Majeure Event and shall give rise to an extension of its term equivalent to that duration. Seller will make reasonable efforts to terminate a Force Majeure Event, or to find a solution that will enable it to perform its contractual obligations despite the existence of a Force Majeure Event.


If Seller fails, at any time during the term of the Agreement, to enforce strict compliance with any obligation that the User derives from the Contract or these Terms, or to exercise any right or power provided for therein to terminate such breach, this shall not constitute a waiver of such rights and faculties and shall not relieve you from the performance of your obligations.

The Seller's waiver of the exercise of any right or faculty in the event of a breach by the User does not imply any waiver of rights or faculties in the event of a subsequent breach.

Seller's waiver of any right resulting from the Agreement or these Terms will only be effective if it appears in a written communication sent to the user in the manner provided in the Communications clause, where the latter expressly declares that it waives.


The declaration of invalidity, illegality or ineffectiveness by any competent authority of any provision of these Terms & Conditions shall not affect any of the remaining provisions, which shall continue in full force and effect.


These Terms and any document referred to therein constitute the entire agreement between the parties relating to the formation of a Contract and prevail over any prior agreement, understanding or combination, in written or oral form.

Both parties acknowledge that in entering into the Agreement, neither party based its reasoning on a statement, commitment or promise made by the other, or that it could be implied in anything that had been said or written in negotiations between the parties at a time prior to the conclusion of the Agreement, unless otherwise provided by these Terms.

Neither party may rely on the fact that the other party has produced a true or oral statement in writing prior to the conclusion of a Contract (except where such a statement was made with fraud) and can only rely on the rules of non-compliance contractual obligations arising from these Terms.

These Terms and any document referred to therein constitute the entire agreement between the parties relating to the formation of a Contract and prevail over any prior agreement, understanding or combination, in written or oral form.

Both parties acknowledge that in entering into the Agreement, neither party based its reasoning on a statement, commitment or promise made by the other, or that it could be implied in anything that had been said or written in negotiations between the parties at a time prior to the conclusion of the Agreement, unless otherwise provided by these Terms.

Neither party may rely on the fact that the other party has produced a true or oral statement in writing prior to the conclusion of a Contract (except where such a statement was made with fraud) and can only rely on the rules of non-compliance contractual obligations arising from these Terms.


Seller has the right to change these Terms of Service at any time. You are subject to the principles and terms in force at the time of your order, unless the law or competent authority imposes any changes thereto (and such changes apply to orders already made).


The Contracts of purchase and sale of products through this site are regulated by the Portuguese Law. Any dispute arising out of or relating to these Contracts is subject to the non-exclusive jurisdiction of the Portuguese courts. The provisions of this clause shall not prevail over any legal rights of the user as a consumer.


In the event of a consumer dispute, the consumer may use a Consumer Dispute Resolution Entity:

  • CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve Building of Companies - Estrada da Penha 8005-131 Faro
  • CNIACC - National Consumer Information and Arbitration Center Faculty of Law of Universidade Nova de Lisboa - Campolide Campus
  • Center of Arbitration of Consumer Conflicts of the District of Coimbra Av. Fernão Magalhães, nº 240, 1º 3000-172 Coimbra
  • Arbitration Center of Consumer Conflicts of Lisbon Rua dos Douradores, 116, 2º 1100-207 Lisboa
  • Contracts entered into in the Autonomous Region of Madeira Rua da Figueira Preta, no. 10, 3rd floor 9050-014 Funchal
  • Consumer Information and Arbitration Center of Porto Rua Damião de Góis, 31 - Loja 6 4050-225 Porto
  • Center of Arbitration of Conflicts of Consumption of the Valley of the Ave Rua Capitão Alfredo Guimarães, nº 1 4800-019 Guimarães
  • Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court):
    • BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) - 4700 - 030 Braga
    • VIANA DO CASTELO: Av Rocha Paris, nº 103 (Vila Rosa Building) 4900 - 394 Viana do Castelo


In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services. You will be able to access the Electronic Dispute Resolution Platform in Distant Agreements.

For Complaints and Complaints – customercare@lightning---bolt.com

More information at Portal do Consumidor - www.consumidor.gov.pt


The seller welcomes the comments and opinions of the users. Please send them via our email: customercare@lightning---bolt.com

For any contact:

Contact: +351 252 300 400

Address: Rua Comendador Manuel Gonçalves, 25 - 4770-583 S. Cosme do Vale - V. N. Famalicão – Portugal

E-mail: customercare@lightning---bolt.com

Website: www.lightning---bolt.com

Shop: www.lightning---bolt.com

  • Visa and Mastercard Credit Card

To make a purchase by this means, you must provide the following card information: the card number, the expiry date, the three-digit security code (on the back of the card) and the name associated with the card. After communication and validation by the bank entity, the order will be processed and sent.

The order and card data will be sent to the bank on the date of your order, using the highest security standard stipulated by PCI (Payment Card Industry), which has the purpose of protecting cardholder data in web applications. All information served is encrypted (SSL protocol).

  • PayPal

To make the payment by this route you must have or create a Paypal account. By selecting this payment method, you will be redirected to the Paypal page where you must log in or create an account to confirm payment. By confirming payment, your order will be registered and ready to be processed and shipped.




Terms of use of Lightning Bolt Gift Cards
Last updated: 1 November 2020

  1. These terms and conditions tell you about the legal terms and conditions which apply to your purchase and use of physical and digital Lightning Bolt Gift cards.

    2. These Gift card terms apply to cards purchased online, exclusive, through the Lightning Bolt website (www.lightning---bolt.com).

  2. Lightning Bolt reserves the right to update and change the terms and conditions of our Gift Cards at any time.

This does not affect your legal and contractual rights previously acquired.

The use of your Lightning Bolt Gift card constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully.

It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made.

Lightning Bolt Gift cards remain the property of Lightning Bolt who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control). In this case, you are entitled to a refund of the amount spent on the gift card, without prejudice to the provisions regarding the redemption term,

  1. The value of your Lightning Bolt Gift card can be redeemed online at www.lightning---bolt.com, provided the gift card is redeemed within the redemption period applicable to the jurisdiction where the gift card was originally purchased.

A Lightning Bolt Gift card purchased shall have a redemption period of 1 year (12months) from the date of issue.

  1. The Gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

The Gift Card cannot also be reloaded.

Please note Lightning Bolt gift cards cannot be redeemed in any Lightning Bolt concessions, department stores or others retail stores than the online store.

  1. The maximum amount that an individual Lightning Bolt Gift card can hold is USD2500.00 and €2500.00; this limit cannot be exceeded by performing balance.


7. Your Lightning Bolt gift card is valid for a period of 1 year from the date of activation, which shall be the date of dispatch of your order, following which they expire automatically.

A gift card cannot be used after the expiry date and the card will become invalid and no longer available for use.

We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that.

  1. A Gift Card, also, expires automatically once its total balance has been exhausted.

    9. Gift Cards may be used to pay for the whole or any part of an online purchase.

    10. Only one gift card may be used per online order. In-store, there is no limit on the number of gift cards that may be used in one transaction.

Lost/ Stolen/ Damaged

  1. You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your gift card is lost or stolen, Lightning Bolt is unable to replace or reimburse the amount on a card.

Lightning Bolt cannot be held responsible for the any amount lost on a Lightning Bolt gift card because of theft or fraud.

All Lightning Bolt gift cards have a unique PIN number secured and sent by email which is required for online purchases.

Lightning Bolt cannot be held responsible for any unauthorized use where the card and/ or PIN have become known to another party.

  1. Please retain an expired gift card if you wish to return your purchase.

 Any goods paid for using a gift card that are subsequently returned for a refund will be credited to the original gift card.

  1. If the total to be refunded is more than originally paid by Lightning Bolt gift card, then any remaining refund balance will be refunded to the other method of payment used by you (i.e. credit card).


           All items can be exchanged or returned, with the exception of jewelry, masks, boxers, glasses, wallets, books and surfboards.

Data Protection

  1. Personal data relating to your purchase or use of a gift card will be used in accordance with current applicable data protection and privacy legislation and our privacy policy which can be found at:


Governing Law and jurisdiction

  1. These conditions are governed by and construed in accordance with the laws of Portugal.

In the case of being impossible to reach a negotiated and conciliatory solution, the chosen Court of Justice will be in Lightning Bolt’s Head-Office town.

You agree, as we do, to submit to the non-exclusive jurisdiction of the Portuguese courts.